Who Kidnapped Excellence?

封面

版权信息

Who Kidnapped Excellence?

献辞

Foreword

Introduction

Note to the Reader

1 Excellence Kidnapped

2 The Demand for the Return of Excellence

3 Average and His Team Get to Work

4 Below Average

5 Passion Meets N. Different

6 Competency Meets N. Ept

7 Flexibility Meets N. Flexibility

8 Communication Meets Miss Communication

9 Ownership Meets Poser

10 Leadership Meets the Employees

11 What Every Leader Manager Supervisor and Employee Must Know About Excellence

Epilogue

Now ELEVATE Your Excellence!

People and Companies Who ‘Get It’

Jack the Coffee Tastes Better When You Make It!

Baptist Hospital

First Choice Home Medical

Southwest Airlines

Mitchells Family of Stores

Galt House Hotel

Acknowledgments