行动清单
1.请工作中了解你的人按照主要和次要领导力特质的清单给你打分。
2.考虑一下你的企业或者你的团队的架构方式，确保企业能量都流向正确的方向。
3.确保你的企业或集团都为了企业的各个目标团结一致。
4.考虑一下你重要的客服岗位是否聘用了对的人，如果没有的话，按照需要尽可能地做出调整。
5.确保你和你的同事们都受过工作所需的良好教育，把注意力主要集中在积极的方面和个人强项上。
6.核实以确保你的企业文化类型能够鼓励并促成高业绩。
推荐书目
Achor,S（2010）The Happiness Advantage,Random House,New York
Buckingham,M and Clifton,D O（2004）Now Discover Your Strengths,Simon & Schuster,London
Carlzon,J（2001）Moments of Truth:New strategies for today's customer-driven economy,HarperBusiness,New York
Covey,S R（1992）Principle-Centered Leadership,Simon & Schuster,London
Covey,S R（2004）The 7 Habits of Highly Effective People:Powerful lessons in personal change,15th Anniversary edn,Free Press,New York
Coyle,D（2018）The Culture Code,Random House,London
Friedman,R（2014）The Best Place to Work,Penguin Random House,New York
Hogan,R（2015）Personality and the Fate of Organizations,Psychology Press,New York
Kotter,J P（1996）Leading Change,Harvard Business School Press,Boston,MA
Lencioni,P M（2002）The Five Dysfunctions of a Team:A Leadership fable,Jossey-Bass,San Francisco
Logan,D and King,J（2008）Tribal Leadership,HarperCollins,New York
Pink,D H（2009）Drive,Canongate Books,Edinburgh
Roberts,K（2006）Lovemarks:The future beyond brands,rev edn,powerHouse Books,New York
Schein,E H（2010）Organizational Culture and Leadership,Jossey-Bass,San Francisco
推荐网站
·On TED Talks
Achor,S（2011）［accessed 2 November 2018］The Happy Secret to Better Work［Online］https://www.ted.com/talks/shawn_achor_the_happy_secret_to_better_work
·On YouTube
Buckingham,M（nd）［accessed 2 November 2018］Leadership［Online］https://www.youtube.com/watch?v=0nA-AZOdb8
Coyle,D（nd）［accessed 2 November 2018］The Secrets of Highly Successful Groups［Online］https://www.youtube.com/watch?v=5T9tRvkXtns
Friedman,R（nd）［accessed 2 November 2018］The Best Place to Work［Online］www.youtube.com/watch?v=6RFZdYxf_oc
Hogan,R（nd）［accessed 2 November 2018］Personality Psychology,the Bright Side,and the Dark Side［Online］https://www.youtube.com/watch?v=1yiFUCBkhoc
Pink,D（nd）［accessed 2 November 2018］Drive:The Surprising Truth About What Motivates Us［Online］www.youtube.com/watch?v=u6XAPnuFjJc
Schein,E H（nd）［accessed 2 November 2018］Culture Fundamentals［Online］https://www.youtube.com/watch?v=gPqz315HSdg