Difficulty in adoption by teams

Tools are used to solve a problem, not to over-complicate it. A freelancer working on a laptop building code might not need to rely on a tool to help them; a small team of a few developers can develop code by keeping track of their activities in a spreadsheet; and a small help desk team receiving a couple of tickets once in a while can also use and manage their work using emails only.

However, tools come into the picture when these teams need to improve their efficiency and aspire to become more productive. Any tool you use should be easy to adopt by all. It should be easy for the administrators to set up and implement, it should be easy for management to plan and track the work, and finally it should be easy for the developers to use.