The problems Jira solves

Jira has become one of the most popular tools in the industry, by not just software development teams but also by people who are working on support desk and business teams. Jira essentially is an issue tracking tool, where issue is a generic term for a ticket that could be a task, bug, story, epic in software development projects, a simple to-do in business projects, or an incident, problem, or service request in service desk-based projects. The popularity of Jira increased because of the fact that it can be customized very easily for a variety of use cases.