Synchronizing work items to one system

After the development team changes the way it organizes its work, it should now be easier for developers to also list their planned work on the shared backlog and pull work from that backlog when they have time to work on it. They now also have a place where they can list their unplanned work.

However, there might still be an existing ticketing system where requests for operations are dropped by users or automatically created by monitoring tools. While Azure DevOps has a great API to rework this integration to directly create work items in Azure DevOps, you might first choose to create a synchronization between your existing ticketing tool and Azure Boards. There are many integration options available and there is a lot of ongoing work in this area. This way, operators can slowly move from their old tool to the new one, since they are now in sync. Of course, the goal is for them to move over to the same tool as the developers completely.