更新时间：2021-07-03 00:02:03
cover
Title Page
Copyright
ServiceNow Application Development
Credits
About the Author
About the Reviewer
www.PacktPub.com
Why subscribe?
Customer Feedback
Preface
What this book covers
What you need for this book
Who this book is for
Conventions
Reader feedback
Customer support
Errata
Piracy
Questions
Introduction to ServiceNow
Creating a developer account
Requesting a new ServiceNow instance
Logging in to your instance
Understanding the ServiceNow platform user interface
Components of the user interface
System settings
Navigating through applications
Module UIs
Form UIs
Related List UI
Dot-walking
Service Management applications
ServiceNow application architecture
Single architecture
Shared resources
Single data model
Advanced High Availability architecture
Summary
User Administration
Creating a new user
Things to consider when creating a user
Creating a new group
Creating a new role
Associating a user to one or more groups
Assigning a role to a group
Best practices for managing groups
Task assignments
Approvals
Security
E-mail notifications
Impersonating a user
Companies locations and departments
Adding a department
Associating a user with a department
Managing user sessions
Terminating sessions of a logged in user
Locking out a user
Marking a user as inactive
Data Management
Database structure
Key table-management modules
Tables & Columns
Schema map
Tables
Columns and rows
Dictionary
Creating a table
Adding columns to table
Modifying column properties
Task table
Extending the Task table
Configuration management table
Extending the configuration table
Application Scopes
Application architecture
Structure of an application
Application scope
Private application scope
Global scope
Application versions
Application tables
Application dependencies
Application files
Fix scripts
ServiceNow applications
Application picker
Creating a new application
Creating application artifacts
Accessing information in different scopes
All application scopes
This application scope only
Modules Forms and Views
Creating a new module
Using Studio
Different module link types
New records
